OFFICE PROCEDURES 

 

We are not seeing patients with respiratory symptoms including cough, sore throat, fever and/or runny nose. Patients with these symptoms should call or email us at 1110docs@gmail.com to arrange a phone or video consult. 

 

There are more e-mails and phone calls than usual right now. All our doctors are also working outside the office to help in the pandemic effort. We are doing the best we can under extreme circumstances. Please understand:

 

- we will aim to respond to emails within 1-2 business days

- your request will go to your doctor, nurse, or physician assistant, who will determine the level of urgency required

- if you have not heard back within 2 business days, email or call us again 

- we are not doing full physicals during the pandemic

- almost all concerns will be managed by phone, email, or video call

- very few concerns will be managed with an office visit

When you arrive at the clinic, the door will be locked.  Knock when you arrive and we will let you in safely.  In keeping with social distancing practices, only the person with an appointment will be allowed into the office. For children, babies or adults who need assistance, one adult can accompany them.  All patients will receive a screening email prior to their appointment.

VACCINE UPDATE:

North York General Hospital is following the Provincial prioritization schedule as it is published on the Ministry of Health website.

Vaccine availability will be publicized on the news and on all social media platforms like Twitter as well as on the North York General Hospital website.

Book your appointment directly on their website https://nygh.on.ca/covid19vaccination or call 1-888-385-1910.

As part of Phase II of the Ontario Vaccination Plan roll out, North York General (NYGH) and North York Toronto Health Partners (NYTHP) are expanding vaccination to the following additional groups:

 

  1.  People who are 60 years of age or older (born in 1961 or earlier)

 

  1.  Adults with highest risk and high-risk chronic conditions, including:

·         Organ transplant and hematopoietic stem cell transplant recipients

·         People with neurological diseases affecting the respiratory system (e.g., motor neuron disease, myasthenia gravis, multiple sclerosis)

·         People with cancers of the blood diagnosed within the last year

·         People taking immunosuppressive cancer treatments (e.g., chemotherapy)

·         People taking other treatments causing immunosuppression

·         People with kidney disease (severe including kidney failure)

·         People with obesity

·         People with intellectual or developmental disabilities

o    One essential caregiver/spouse who supports individuals with highest or high-risk chronic conditions (mentioned above) with personal care and/or activities of daily living will also be able to book an appointment. The caregiver/spouse must have an appointment and attend the appointment with the individual.

 

  1.  People who are age 50+ living in the area codes starting with: M2J, M2M, M2R, M3A, M3C, M3H, M4A  *Proof of residency in one of these postal codes must be presented at the clinic.

Please also visit https://covid-19.ontario.ca/book-vaccine/ or if you live in Toronto, visit https://vaccineto.ca/landing.  These websites can tell you which age groups are being vaccinated at pharmacies or other clinics.

Currently all those aged 60 and older can book a vaccine at your local pharmacy.

The most up to date data (Mar 23, 2021) states that ALL vaccines are efficacious against hospitalization and ICU admission.

After both doses of Pfizer, Moderna or AstraZeneca you will be

> 80 % protected against catching COVID.

WHAT TO DO IF YOU HAVE BEEN EXPOSED TO COVID-19 OR ARE CONCERNED ABOUT SYMPTOMS THAT COULD BE COVID-19

 

Book an appointment at a COVID-19 Assessment Centre for testing.

Contact us or Public Health or Telehealth Ontario. 

The number for Public Health Unit in Toronto the number is 416-338-7600 and Telehealth is 1-866-797-0000.

 

IF YOU HAVE SIGNIFICANT RESPIRATORY SYMPTOMS, SHORTNESS OF BREATH, OR CHEST PAIN, GO TO THE EMERGENCY DEPARTMENT. 

ADDITIONAL INFORMATION:

This video gives tips on how to use a mask correctly, and how to store masks for future use : 
https://www.youtube.com/watch?v=z-5RYKLYvaw

FREQUENTLY ASKED QUESTIONS:

Is there anything that can protect me, my family, or my community from the virus?

1) practice social distancing (stay at least 6 feet apart from others)

2) avoid congregate settings (places in which many people group together)

3) frequently wash your hands with soap and water or use 70% alcohol hand sanitizer

4) wear a mask when indoors, in public spaces or in any situation in which you may not be able to socially distance. 

 

 

New Family Medicine Network

501-1110 Sheppard Ave E

North York, ON

M2K 2W2

For Life-Threatening Emergencies Call 911

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